Patient and family

This page provides you and your family with information to address any immediate questions you may have about being admitted to Cransley Hospice.

Caring for you during your stay at Cransley Hospice

Upon arrival you will be greeted by one of the nursing team and shown to your bed. The medical and nursing staff will introduce themselves to you and you will be able to discuss your care in a private, safe and comfortable setting.

You will be cared for by an expert team of doctors, nurses and therapists. Should you or your family wish to speak to any of the doctors or consultants, an appointment can be arranged for you by speaking with one of the nursing staff.


Cransley Hospice offer a mixture of single rooms or shared bedroom areas of up to three beds per area. All of the accommodation areas are comfortable, safe and well maintained. Each bed has a nurse call facility which will be explained to you upon arrival. The accommodation is allocated on clinical need and is always offered on a same sex basis.

All the beds at Cransley Hospice are profiling beds which allow you to adjust the position of the bed to suit your own comfort needs.

There is a comfortable lounge for you and your family to spend time together and a garden situated at the rear of the Hospice which provides a calm and peaceful for patients and families to sit.


You will be provided with your own television and radio. The Hospice also provide headphones enabling you to enjoy your favourite programmes whilst keeping the environment peaceful for other patients.

Wi -fi is provided free of charge for patients.

Incoming telephone calls for patients can be made on (01536) 452016. One of the nursing team will bring a portable phone to you so that you can receive your call.

Patients may use their own mobile phones. They would ask you to be mindful of others and would ask that mobiles are kept on silent.

Your stay and discharge.

Your length of stay in the Hospice will depend on your reason for admission and the plan of care you require. Most patients stay less than two weeks before discharge, by which time symptoms are usually under control. If appropriate at this time your preferences for where you would prefer to receive care in the future will be discussed with you. Depending on your treatment plan your future care ends will be addressed. This may include discharge home with appropriate support or to a longer term nursing care home. This will be discussed with you and your family and carers.

Visiting Times

Latest Visiting update: 05/10/2021

Please click here for the latest guidance on visiting: FAQ's.


As from 1st May 2021, Cransley Hospice will now allow all patients to receive a visitor.  All visits must be booked with the clinical teams, and a time will be allocated for visitors to arrive.  The main changes are listed below:

Since the outbreak of COVID 19 – we have had to make the very difficult decision to limit visiting.  The Hospice is continuing to follow all UK Government and Public Health England guidelines and best practice to ensure everyone at the Hospice and in the community are protected as much as possible.  Our main priority will always be keeping our patients, their relatives, friends, our staff, volunteers and the wider community safe.

Instructions to visitors:

  • Visiting is allowed by appointment only between 10.00 and 13.00 and between 15.00 and 20.00.  The period between 13.00 and 15.00 allows for protected quiet time for our patients
  • All visits must be booked through the Ward Administrators or Nurse in Charge.
  • For Cransley Hospice, call 01536 452017

Outpatients appointments and visiting in the patients home

All patients have been contacted and services are returning to a form of normality.  All patient appointments at the Hospice are planned and appropriate information is provided either verbally or by letter prior to the patient attending.  Under no circumstances should patients attend for an appointment unannounced.  When attending appointments, all patients and anyone supporting the patient will be required to wear a suitable face covering, which should cover the mouth, nose and under the chin.  Anyone planning to see a patient in their own home, will be contacted and questions about COVID risk will be asked.  All staff will be wearing the appropriate PPE when they attend the home visit.  Wherever possible to ensure the safety of our patients, virtual appointments or follow ups will be agreed with the patient where this is possible.

What to bring with you

  • Medication. Please bring your current medication. The medical team will review this and if appropriate this will continue to be used for you. If you have a Community Care Folder, it would be helpful to bring this with you.
  • Toiletries. Please bring whatever toiletries you need and enjoy.
  • Clothing. We strongly encourage those who are able to have their own day clothes and nightwear.
  • Mobile devices. You are welcome to bring you own mobile phone, laptop or tablet device.
  • Valuables. We would strongly discourage items of high value of large amounts of money to be brought into the hospice.
  • Please feel free to bring in some of your favourite photographs or small personal items.

For further information about how we care for you in Cransley Hospice please follow In the Hospice and Emotional and Spiritual Care.