Patient and family

This page provides you and your family with information to address any immediate questions you may have about being admitted to Cransley Hospice.

Caring for you during your stay at Cransley Hospice

Upon arrival you will be greeted by one of the nursing team and shown to your bed. The medical and nursing staff will introduce themselves to you and you will be able to discuss your care in a private, safe and comfortable setting.

You will be cared for by an expert team of doctors, nurses and therapists. Should you or your family wish to speak to any of the doctors or consultants, an appointment can be arranged for you by speaking with one of the nursing staff.


Cransley Hospice offer a mixture of single rooms or shared bedroom areas of up to three beds per area. All of the accommodation areas are comfortable, safe and well maintained. Each bed has a nurse call facility which will be explained to you upon arrival. The accommodation is allocated on clinical need and is always offered on a same sex basis.

All the beds at Cransley Hospice are profiling beds which allow you to adjust the position of the bed to suit your own comfort needs.

There is a comfortable lounge for you and your family to spend time together and a garden situated at the rear of the Hospice which provides a calm and peaceful for patients and families to sit.


You will be provided with your own television and radio. The Hospice also provide headphones enabling you to enjoy your favourite programmes whilst keeping the environment peaceful for other patients.

Wi -fi is provided free of charge for patients.

Incoming telephone calls for patients can be made on (03000) 27 42 00. One of the nursing team will bring a portable phone to you so that you can receive your call.

Patients may use their own mobile phones. They would ask you to be mindful of others and would ask that mobiles are kept on silent.

Your stay and discharge.

Your length of stay in the Hospice will depend on your reason for admission and the plan of care you require. Most patients stay less than two weeks before discharge, by which time symptoms are usually under control. If appropriate at this time your preferences for where you would prefer to receive care in the future will be discussed with you. Depending on your treatment plan your future care ends will be addressed. This may include discharge home with appropriate support or to a longer term nursing care home. This will be discussed with you and your family and carers.

Visiting Times

There are currently no visitor restrictions at Cransley Hospice, however we do recommend that where possible and depending on the health of the patient that visitor numbers are kept to between 2-4 people and within the hours or 8 am and 8 pm.

We ask that all visitors wear a facemask unless they are exempt from doing so, and not to visit if they have any symptoms of Covid or other infectious illness.

What to bring with you

  • Medication. Please bring your current medication. The medical team will review this and if appropriate this will continue to be used for you. If you have a Community Care Folder, it would be helpful to bring this with you.
  • Toiletries. Please bring whatever toiletries you need and enjoy.
  • Clothing. We strongly encourage those who are able to have their own day clothes and nightwear.
  • Mobile devices. You are welcome to bring you own mobile phone, laptop or tablet device.
  • Valuables. We would strongly discourage items of high value of large amounts of money to be brought into the hospice.
  • Please feel free to bring in some of your favourite photographs or small personal items.

For further information about how we care for you in Cransley Hospice please follow In the Hospice and Emotional and Spiritual Care.