Lottery FAQ’s

 If you’re keen to be ‘in it to win it’, but still have a few questions, read more below in our frequently asked questions.

What is Your Hospice Lottery?

Your Hospice Lottery is a weekly fundraising lottery. A fun and exciting way to help Cransley Hospice Trust raise vital funds that will secure our future.

It only costs £1 per play, and you can choose to play every week or whenever you feel like taking a chance and doing something good.


Each week you could be in the chance to win one of 422 guaranteed cash prizes that are up for grabs!

1 x £1000, 1 x £200, 20 x £10, and 400 x £5, plus a rollover of £500, that if not won each week rolls over to a maximum of £25,000.

Our regular lottery players on the £5 subscription (providing they make all the scheduled payments) will accumulate approximately 7-8 extra entries (in a full calendar year) for the December Super Draw where they will have a chance to win an additional £10,000 on top of all the other draw prizes that week. You can also try your luck by purchasing additional Single Tickets to increase your odds of winning even more!

To find our more click here.

How Your Hospice Lottery Works

One play in the weekly draw is £1. You can purchase multiple plays if you wish.

You will be allocated a unique lottery number.

Your number(s) will be entered into the draw each week, you can also purchase additional Single Tickets to increase your chances of winning.

You will be sent a notification should you win, and your winnings will be transferred into your lottery account. You will have to sign up for a lottery account to withdraw your winning funds. If you don’t have an email, a cheque will be posted to the address we have for you, so please make sure that we have your updated address.

You must be 18 or over to join Your Hospice Lottery.

How to play the lottery:

Sign up online today! Click here.

Direct Debit – You can set a subscription to play every week and pay by a monthly direct debit. To play 1 number each week it costs £5 per month, 2 numbers per week would cost £10, and 3 numbers per week would cost £15. The additional pence from your subscription will build up over the year and enable any supporters who have built up enough credit to be entered into our Super Draw where you will have the chance of winning an additional £10,000! (Average of 7-8 tickets can be accrued in a full calendar year.)

Debit Card – You can pay by debit card to purchase one off tickets, or tickets for multiple week entries, charged all at once.

Cheque- You can play by cheque. This can be done quarterly for £15, bi-annually for £30 or annually for £60.

Single Tickets - You don’t have to play every week; you can play any draw you feel like by purchasing Single Tickets. Whether you are feeling lucky and want to increase your chances of winning, or simply want to give a little something back to the hospice of your choice. You can also purchase tickets for the Super Draw to increase your chances of winning the top prize.

As we are a lottery, we don’t accept credit cards.

Your online account:

You can set up an online lottery account where you can take control of your lottery membership.

Having an online account means you can:

  • Manage your online ticket purchases.
  • Find your play numbers.
  • Update your personal details & marketing preferences.
  • View previous transactions and tickets.
  • Withdraw winnings into your bank account or donate to your chosen hospice!

Set up your online account here.

Single tickets:

Whether you're a long-term supporter and feel like increasing your chances of winning or you're just feeling lucky, you can purchase Single Tickets for just £1 per play.

The draw usually takes place every Friday (with exception when the Friday is a Bank Holiday, when it will take place the next working day) - Please check the countdown on the website for the specific cut off time for the weekly draw. If you purchase after this time, you will be entered into the following week’s draw.

Click here to get your Single Tickets.

How do I check if a call from a Your Hospice Lottery representative is genuine?

The reason that you have received a telephone call / or email asking if you would like to join the Cransley Hospice Trust Lottery, is that you will have agreed to the privacy policy of UK Best Offers, opting in and agreeing to receive telephone calls/emails from third parties, including charities.

All numbers are checked against the Telephone Preference Service and precautions are taken to ensure there are no breaches of PECR (Privacy Electronic Communications Regulations).

If you are unsure, please take the name of the person calling and their number, and call us at the Fundraising office so that we can check this for you.

Why was I called by Your Hospice Lottery?

Terms & Conditions:

You must be 18 or over to play Your Hospice Lottery

Please play responsibly. Responsible gambling support:

Your Hospice Lottery is wholly owned by St Helena Hospice, a hospice working with other hospices to raise much needed funds.

Promoter: St Helena Hospice trading as Your Hospice Lottery. St Helena Hospice Limited is licensed and regulated in Great Britain by the Gambling Commission  under account number 4685

St Helena Hospice is a company limited by guarantee. Registered in England and Wales Number 01511841. Registered Charity Number 280919. Registered Office: Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. Your Hospice Lottery office: 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester, CO4 9AS. Your Hospice Lottery Privacy Policy and Terms & Conditions can be viewed here