Lottery FAQ’s

 If you’re keen to be ‘in it to win it’, but still have a few questions, read more below in our frequently asked questions.

What is Your Hospice Lottery?

Your Hospice Lottery is our weekly lottery draw, a fun and exciting way to
support Cransley Hospice Trust while giving you the opportunity to win cash prizes!
Each week you could be in with a chance of winning one of 203 prizes that are
up for grabs!

1 x £1000, 1 x £250, 1 x £25, 215 x £10, Plus a rollover prize that if not won, goes
up by £500 each week to a maximum of £25,000.

How the lottery works?

One entry in the weekly draw is £1. You can purchase multiple entries.
You will be allocated a unique lottery number.

Your number(s) will be entered into the draw each week, you can also purchase
additional single tickets to increase your chances.

The rollover prize of £500 is selected from random numbers and can rollover
up to a maximum of £25,000.

You will be sent a notification should you win, and your winnings will be
transferred to your lottery account.

You will have to sign up for a lottery account to withdraw your winning funds. If you don’t have an email, a cheque will be posted to the address we have for you, so make sure that we have your updated address.

How to play the lottery:

Click here to sign up

  • You can either pay by direct debit for as little as £4.34 per month
  • Purchase a single ticket for a one time play.
  • Or you can also pay by cheque £13 quarterly, £26 bi-annually or £52 annually.
  • To pay over the phone please call the Your Hospice Lottery office on
    0800 285 1390 to arrange your membership.

We don’t accept credit cards.

How do I check if a call from a Your Hospice Lottery representative is genuine?

The reason that you have received a telephone call / or email asking if you would like to join the Cransley Hospice Trust Lottery, is that you will have agreed to the privacy policy of UK Best Offers, opting in and agreeing to receive telephone calls/emails from third parties, including charities.

All numbers are checked against the Telephone Preference Service and precautions are taken to ensure there are no breaches of PECR (Privacy Electronic Communications Regulations).

If you are unsure, please take the name of the person calling and their number, and call us at the Fundraising office so that we can check this for you.

Why was I called by Your Hospice Lottery?

Can I play more than one number?

Yes. Each number you play costs £1 per week.

What is my membership number?

This is the same as your unique six-digit lottery number which is printed on your welcome letter. If you would like a reminder of your number, please contact Your Hospice Lottery by clicking this link contact us.

How do I check if I’ve won?

The results tab has the latest information. If you are a regular member you don’t need to remember to check your number(s) as Your Hospice Lottery will send out prize cheques to winning members soon after each weekly draw takes place.

How does the rollover work?

In addition to the weekly prize draw with 203 guaranteed prizes, there is also a rollover draw with a jackpot of £500 which is not guaranteed to be won every week. The rollover prize has a 5% chance of being won, and if not won, rolls over by £500 each week, up to a maximum of £25,000, at which point it must be won.

Should this prize reach the £25,000 mark, then within the software system, Your Hospice Lottery has the ability to set the probability of winning this prize to 100%.

What do I do if I win a prize?

Nothing, if you pay a regular membership payment to Your Hospice Lottery. Winning cheques are sent out shortly after each draw takes place. Please contact us to let us know your new address if you move home.

Who can become a Your Hospice Lottery member?

People aged 18 or over and a resident of Great Britain can become a member, including staff, volunteers and supporters of Your Hospice Lottery hospice partners. Please read the full terms and conditions.

How do I cancel a membership?

Simply contact us here to notify the team and your cancellation will be processed quickly.

Please note that if you pay by standing order you will also need to contact your bank or building society to notify them that you wish to stop payment to us.

How do I make a complaint?

Please contact YHL here: contact us and the team will help to resolve your complaint quickly. All complaints and disputes will be dealt with in accordance with Your Hospice Lottery’s complaints policy, a copy of which is available at the Lottery Office. In the event a complaint or dispute cannot be resolved, it will be referred to arbitration. Your Hospice Lottery are a member of the Hospice Lotteries Association, complaints will be referred to Alternative Dispute Resolution (ADR).

How do I self-exclude from Your Hospice Lottery?

Please visit for responsible gambling support and read our commitment to responsible gambling.

Terms & Conditions:

You must be 18 or over to play Your Hospice Lottery.

Responsible gambling support:

Your Hospice lottery is wholly owned by St Helena Hospice ( a hospice working with other hospices to raise much needed funds.

Promoter: St Helena Hospice trading as Your Hospice Lottery. St Helena Hospice Limited is licensed and regulated in Great Britain by the Gambling Commission ( under account number 4685 ( (

St Helena Hospice is a company limited by guarantee. Registered in England and Wales Number 01511841. Registered Charity Number 280919. Registered Office: Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. Your Hospice Lottery office: 4 The Atrium, Phoenix Square, Wyncolls Road, Colchester, CO4 9AS.

Your Hospice Lottery Privacy Policy and Terms & Conditions can be viewed here